COVID-19

COVID-19

We are glad to have finally had the go ahead to open from the 4th. July and look forward to welcoming back our guests. In order to be ‘covid’ ready, we have by law been required to produce a risk assessment, which we have done. Should you wish to read it, please contact us and we will be pleased make a copy available to you. As a result of the assessment, we have had to make changes to some of our normal practices. Below is a brief summary of how your stay with us will be affected.

Arrivals.

Only one set of guests can be seen for check in at any one time. In the event that different guests arrive at the same time, then you may have to wait in the car or garden etc until such time that you can be welcomed in. A minimum of one metre distance should be maintained between yourselves and staff, and you will be required to handle your own luggage unless you are physically not capable of doing so. Parking your car will need to respect a suitable distance between yours and other vehicles.

Rooms / room cleaning.

There will be no daily room servicing. All ‘common touch’ items will have been removed from your room. These include toiletries, hair dryers, guest books, leaflets etc. We will explain in further detail on your arrival the ways in which we will deal with rubbish removal, drinks replenishment etc. PLEASE ENSURE TO BRING YOUR OWN TOILETRIES / HAIR DRYER.

Breakfast.

Only three tables can be occupied at the same time during breakfast service. In order to help facilitate this, you will be given a breakfast time slot as we will need to implement two sittings. There will be no ‘help yourself’ buffet items. These will be served direct to your table. Breakfast choices will need to be pre ordered.

Payments.

Payment balances will be taken from existing card details. In the event that you wish to settle with a different card, then this will need to be carried out manually by a member of staff.

Feeling Unwell.

In the event that you do not feel well prior to your stay, it is imperative that you do not travel. If you develop symptoms during your stay then you should return home immediately if safe to do so. In the unfortunate event that guests are required to isolate whilst here, then normal room rates will be incurred for the period of your isolation as well as deposits from other guests whose booking will have been cancelled as a result of their room being occupied. Please see below latest government guidelines concerning anyone unfortunate enough to fall ill during their stay.

“if a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection”